About Our Refund and Returns Policy

Overview

At Caffrey, we strive to deliver premium products to meet your accessory needs. If for any reason you're not satisfied with your purchase, our clear refund and returns policy ensures your contentment. You have the flexibility to exchange the product or receive in-store credit within 30 days of purchase.

Eligibility for Return

To qualify for a return, the accessory must be unused and in its original packaging, maintaining the same condition as when received.

Please note that certain items related to our business are not returnable, including customized or personalized items, damaged or altered goods, and products not meeting defined conditions.

Non-returnable Items

• Customized or personalized items
• Damaged or altered goods

To process your return, a receipt or proof of purchase is required. Please avoid sending your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in specific situations, such as:

• Accessories showing signs of use
• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Returns made more than 30 days after delivery

Refunds Process

Upon receiving and inspecting your returned item, we'll notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds

If you haven't received your refund, please check your bank account and contact your credit card company. Processing times may vary. For unresolved issues, contact us at info@caffrey.ca.

Exchanges

We only replace items if they are defective or damaged. For exchanges, email us at info@brandcaffrey.com and return the item to  40 Kodiak Crescent, North York, ON. M3J 3G5.

Goods and Services

This refund and returns policy specifically covers goods and services related to our accessories business. It does not apply to general consumer scenarios.

Shipping Returns

Mail your product return to  40 Kodiak Crescent, North York, ON. M3J 3G5. You are responsible for shipping costs, which are non-refundable. For higher-value items, consider using a trackable shipping service or purchasing shipping insurance.

Need Help?

For questions related to refunds and returns for our accessories, contact us at info@caffrey.ca. Your satisfaction is our priority, and we're here to assist you in your transactions.